It takes a lot of work to introduce Host Goals. “This mayor got it done.As managers, we understand that the Player Development Executives and Casino Hosts have an important role in customer service for the very best players, but we also need the team to focus on strategies that will attract new valuable players, retain existing players, and reactivate players that have disappeared or declined.īy designing a set of goals that measure all of these different efforts and results, you create a framework that enables the PD team to correctly spread their time and energies across this range of challenges.

Walter Burnett, who represents the area the casino will occupy in a nod to Lightfoot, said at the time. This is something three administrations have been trying to do,” 27th Ward Ald. The proposition didn’t gain serious traction until 2020. Bally’s opened a temporary casino in September at the former Medinah Temple, with construction on the permanent site expected to commence soon and an opening scheduled for late 2026.Ĭhicago officials have kicked around the idea of a casino for decades, with some city leaders viewing such a development as a potential financial savior. The project, anticipated to cost $1.7 billion, is set to help alleviate the city’s unfunded public employee pension liabilities. Reports also revealed discrepancies in the fees charged to different bidders and conflicts of interest with city consultants evaluating financial prospects.ĭespite these controversies, the casino won City Council approval with a 39-5 vote.

Bally’s faced controversy earlier when it was allowed to alter the terms of its financial deal with minority investors after inserting a clause that could buy out minority shares at a non-negotiated price post-casino opening.

Casino player development ideas